Refund policy
Return Policy
All orders are non-refundable, and we do not accept returns or exchanges. However, if an item arrives damaged or defected, please send an email with photos within 10 days to tami@arttherapyart.com, and we will be happy to resolve the issue.
Shipping addresses must have a first/last name.
If the package is returned due to an address error and the order is refunded, the shipping will not be refunded.
Many items ordered from Art Therapy Art are custom printed just for you, we are unable to accept returns, refunds, etc.
Because many items in the shop are printed and made just for you, please know that this can take 7+ business days before shipping. Please allow extra time during sales and holiday/busy shipping times.
Some items are shipped to you directly from the manufacturer and your order might ship in more than one package, so you may receive multiple shipment notifications.
Once an item is shipped out it is out of our hands/control and we cannot guarantee arrival by any specific dates.
International shipments may incur customs/import charges upon delivery - these are the responsibility of the customer at final delivery.
Marked as "delivered" with USPS. This occasionally happens with carriers that an item is marked as "delivered" before it actually arrives. We do need to wait 10 business days after delivery before replacing or refunding, as delivery does typically resolve. Some helpful steps while you wait, contact your local post office and they can get in touch with your carrier.
If your order is shipped back as undeliverable/return to sender, I will refund your order (minus the initial shipping attempt)
I currently only ship domestically (US)
Order Cancellations
Art Therapy Art reserves the right to cancel and refund any order. Reasons could include (but not limited to) inventory or pricing discrepancy, no response from customer when attempting to reach for shipping/address updates, placing a preorder with ready to ship items, etc.
Digital Downloads
Because of the nature of a download file, all sales are final and no refunds will be issued.
Pricing/Sales
Any offered sale, coupon code, discount or "free with purchase" offering is not applicable to previous purchases.
No price matching.
Product arrived damaged?
If your item was unfortunately damaged during shipment, please send us your order number, photos of the damage, along with photos of the packaging (this is required to file claims) within 10 days and we will work with you on getting you a replacement! (tami@arttherapyart.com)
Thank you for shopping with Art Therapy Art!